Photo of lorina200215
29.06.2023 11:32

If an order that is unfit for consumption (stale) is brought to you at a restaurant, you have the right not to pay for this dish and to demand that it be replaced with another free of charge.

If the administration of the establishment refuses to replace the dish free of charge, I recommend paying for the dish and documenting the evidence of the violation of your rights: take a photo of the dish, the image on the menu, save the receipt. After that, file a statement about the violation of your rights to the territorial bodies of the State Production and Consumer Service of Ukraine or to the court at your place of residence.

29.06.2023 11:18

There is no direct prohibition to consume food products until they are paid for in the Law "On the Protection of Consumer Rights" (https://zakon.rada.gov.ua/laws/show/1023-12#Text). However, until the customer pays for the product, it is the property of the supermarket. Employees can only make a remark and ask to pay for it at the cash register. If the buyer refuses to pay, they can call the police.

29.06.2023 10:57

As soon as you visit any institution, you automatically conclude a public contract with it and accept its rules (Article 633 of the Civil Code). Therefore, if you intentionally broke the dishes of the establishment, you should pay for the damaged goods. But you have to pay when you were informed about it.

Payment rules for broken dishes:

Through its menu, where the cost of each item of inventory is indicated on the last page, the institution informs about the payment rules for broken dishes. The page with the price must be certified by the owner of the establishment and the accountant, there must be appropriate signatures and seals. If all this is not there, it does not oblige you to pay for broken dishes.

Forcible collection for broken dishes is possible, but only through court if you refuse to pay accordingly.

29.06.2023 10:46

This can be explained only by the fact that institutions want to minimize taxes. Cafes and restaurants, in order to sell alcohol and at the same time pay a small tax on all food, open two enterprises at once in one establishment: FOP for food and LLC for the sale of alcohol.

29.06.2023 10:40

The current legislation of Ukraine does not provide for a single legal act or article that prohibits bringing your own food to the cinema hall. All prohibitions on the presence of own food are established by the cinema itself. But it is important to remember that all the internal rules of the cinema are of a recommendatory nature.

The Law of Ukraine "On Protection of Consumer Rights", namely Part 1 of Art. 17, indicates that the application of direct or indirect restrictions on the rights of consumers is not allowed, except in cases provided for by regulatory legal acts.

If your rights have been violated, you have the right to call the police, go to court and collect moral damages for violation of consumer rights.

29.06.2023 10:34

The general conditions for the transportation of domestic animals in city road transport are laid down in the Resolution of the CMU dated 16.11.2011 No. 1402 (https://zakon.rada.gov.ua/laws/show/1402-2011-%D0%BF#Text), according to which it is possible to transport small animals in baskets, bags with a solid bottom, birds in cages, dogs in muzzles in the interior of the vehicle if they are on a leash, provided that the animals do not pollute the interior and passengers' belongings and are placed on the floor, and if there is bedding - on the seat (in a taxi).

Also, the transportation of pets in ground public transport is allowed:

  1. In the absence of a prohibition sign at the entrance;

  2. On the rear platform of the vehicle;

  3. In the presence of an individual license plate and a certificate of animal registration;

  4. For dogs of medium and large breeds on a short leash and in a muzzle, for dogs of small breeds and cats in animal-safe containers that provide reliable isolation;

  5. Under the conditions of maintaining public order and cleanliness in public places and guaranteeing the safety of other persons or animals.

During the transportation of the animal, the person accompanying it is responsible for its life and health and must ensure compliance with proper sanitary and hygienic conditions.

29.06.2023 10:29

According to Art. 307 of the Civil Code of Ukraine, a natural person may be photographed, filmed, televised or videotaped only with his consent. Article 32 of the Constitution of Ukraine states that no one can be subjected to interference in his personal and family life, except for the cases provided for by the Constitution of Ukraine.

It follows from these requirements of the legislation that video surveillance of employees at the workplace is possible only with the consent of the person to conduct it. Otherwise, it is illegal.

It should also be taken into account that, when getting a job or already working in a certain position, an employee has the right to full and reliable information about working conditions and requirements at the workplace (Article 29 of the Labor Code), which can also include methods of control over his production activities.

So, it can be concluded that the employer needs to: regulate the internal procedures of monitoring employees and inform employees about it.

29.06.2023 10:08

In accordance with the Law of Ukraine "On the Protection of Consumer Rights" (https://zakon.rada.gov.ua/laws/show/1023-12#Text), as well as the "Procedure for conducting trade activities and rules for trade services to the public" (https: //zakon.rada.gov.ua/laws/show/833-2006-%D0%BF#Text), approved by Resolution of the Cabinet of Ministers of Ukraine No. 833 dated 15.06.2006, do not provide for the obligation of buyers to hand over their belongings to hidden cameras of supermarkets to exercise the right to make purchases.

If they do not allow you to enter the sales hall with your things, then know your rights: you have the right to ask for a book of complaints and suggestions and leave a corresponding entry in it with an indication of the violation of consumer rights, because the store violates the principle of publicity of the contract, since it has no right to refuse sale of goods to a citizen if there is an opportunity to sell the relevant goods or provide a service.

If you put things in the storage room of the store, the supermarket administration bears full responsibility for the safety of your things. The administration undertakes the responsibility of keeping the items deposited by the buyers. This is confirmed by issuing to the buyer a license plate, another sign certifying acceptance of the item for storage (in accordance with Part 3 of Article 937 of the Civil Code of Ukraine). In fact, you enter into a storage agreement with the supermarket administration.

29.06.2023 10:01

You can go abroad for treatment under a simplified procedure. The hospital where you are at the moment must draw a conclusion about your departure as a wounded person and send a package of your documents to the relevant state body.

This package of documents includes:

  1. the consent of the defender of Ukraine or his legal representative for treatment abroad with the provision of unequivocal consent for the processing of personal data relating to medical information;

  2. consent to the processing and transfer of personal data to health care institutions of foreign countries in accordance with the legislation in an arbitrary form;

  3. an extract from the medical card of an outpatient (inpatient) patient in the form approved by the Ministry of Health;

  4. a conclusion on the necessity of referral for treatment abroad.

After that, the hospital sends the signed documents to the state body that is part of the security and defense sector, where you serve (DPS, SBU, State Emergency Service, National Guard, etc.). This body considers the application and sends it to the Ministry of Health. The Ministry of Health forms a request to the EU countries regarding treatment and discusses the conditions of transportation. The Ministry of Health sends a letter with this confirmation to the Command of the Medical Forces, DPSU and the Ministry of Foreign Affairs of Ukraine.

Payment for transportation, escort and stay in the clinic is made by the country that will host you. If necessary, these services can be paid for the person who accompanies you - your spouse, one of your parents, or one of your children, in particular, adopted children. A foreign hospital can also ensure a return to Ukraine. To do this, you need to contact the Ministry of Health, or contact your doctor abroad with a request to facilitate the return home.

So, to cross the border, you need the following documents:

  1. Passport of a citizen of Ukraine for traveling abroad or passport of a citizen of Ukraine (in their absence – documents containing information about the person, on the basis of which the DPSU will allow the crossing of the state border);

  2. Conclusion on the need to refer the person for treatment abroad;

  3. Letter from the Ministry of Health on the list of persons agreed with a foreign party who can be accepted by health care institutions of foreign countries for treatment abroad.

28.06.2023 11:32

For this you need:

  1. Send an application to the Department of Informatization of the Ministry of Internal Affairs of Ukraine by e-mail: pgmia@mvs.gov.ua or to the address of the Ministry of Internal Affairs of Ukraine: Kyiv, str. Akademika Bogomoletsa, 10.

  2. Attach copies of the applicant's passport and a document confirming family ties to the application. Also, add a copy of the passport or other document that confirms the identity of the wanted person, where his personal data is clearly visible.

  3. The statement will be sent to the e-mail address specified in the application or to the return address.

The Ministry of Reintegration noted that verification of a person and giving him the status of missing person under special circumstances is carried out within 30 calendar days.

Also, all questions regarding obtaining an extract from the Unified Register can be asked on the hotline at the number: (050) 240-85-29.