What are the recommendations for documenting and preserving communications with a collection agency?
What are the recommendations for documenting and preserving communications with a collection agency?
If collectors call you and at the same time pressure or threaten you, you need to communicate politely and tactfully, without breaking down to shouts and threats in response. At the same time, it is appropriate to install an application on your mobile phone that records all your conversations, and when communicating with the collector, indicate that you are recording the phone conversation - in the future, this will serve as evidence in the event of illegal actions against you (pressure, threats, extortion, blackmail).
In the process of communicating with collectors, it is appropriate to have legal support, especially since the state has provided a unique opportunity to receive free legal consultations, and in some cases - defense, representation in court, drafting of procedural documents.