The product passport and warranty card are lost, but the purchase receipt is available. Is it possible to count on the exchange of the purchased goods according to Part 1 of Art. 9 "Consumer rights when purchasing goods of appropriate quality" of the Law of Ukraine "On the Protection of Consumer Rights"? The period of 14 days has not yet passed, the condition of the goods satisfies Art. 9 of this Law.
Answer provided 27.12.2023 12:40
Based on the fact that in the first paragraph of Article 9 of the Law of Ukraine "On the Protection of Consumer Rights", namely "The consumer has the right to exchange a non-food product of appropriate quality for a similar one from the seller from whom it was purchased, if the product did not satisfy him in terms of shape, dimensions , style, color, size or for other reasons it cannot be used for its intended purpose.", nothing is said about the warranty card or passport of the product - then you have the right to exchange the product within 14 days from the moment of purchase (not counting the day of purchase).
At the same time, make sure that the product you bought is not included in the list of products that are not subject to exchange.
The answer is informational and does not replace a full legal consultation. For a detailed analysis of your situation, contact a lawyer directly.