Is it possible to return goods of inadequate quality if there is no receipt?

To do this, write a statement to receive a copy of the goods receipt in the name of the store director. Stores that use cash registers are required to keep tapes with data on the sale of goods for 3 years. If it was not possible to agree with the administration or the check could not be found, you can request a recording from the video surveillance cameras and present it as evidence in court.

There is a list of products that cannot be exchanged or returned. The list of goods of appropriate quality that are not subject to exchange (return) is provided for by the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 "On the implementation of certain provisions of the Law of Ukraine "On the Protection of Consumer Rights" and includes:

• Groceries;

• medicines and tools;

• sanitary items;

• photographic films, photographic plates, photographic paper,

• corset goods;

• perfumery and cosmetic products;

• feather and down products;

• children's soft toys, rubber inflatable children's toys;

• toothbrushes;

• mouthpiece;

• shavers, shaving ointments;

• combs, combs and massage brushes;

• mutes (for wind musical instruments);

• violin chins;

• gloves;

• fabrics;

• tulle and lace fabrics;

• carpet products by the meter;

• underwear, bed linen,

• hosiery products;

• goods in aerosol packaging;

• printed publications;

• linear and sheet rolled metal, pipe products, lumber, trim (plinth, platband), board materials (fiberboard and chipboard, plywood) and glass, cut or cut to the size determined by the buyer (customer);

• audio-, videocassettes, disks for laser reading systems with recording;

• products made of natural and artificial hair (wigs);

• goods for babies (diapers, nipples, feeding bottles, etc.);

• tools for manicure, pedicure (scissors, files, etc.);

• jewelry made of precious metals, precious stones, precious stones of organic formation and semi-precious stones.