I paid for the product, but I didn't receive it, the seller blocked me...?

Currently, Ukraine has virtually no mechanism for regulating online commerce and protecting those who make online purchases there.

You can report fraud to the police. You can also contact the State Service of Ukraine for Food Safety and Consumer Protection. But this is not always an effective way to solve the problem.

If you have information about the seller, there is confirmation of payment for the goods, you can file a written complaint with the seller, indicating the amount of the fine. If the claim is rejected, resolve the dispute through the court.

The most effective way to solve the problem, as practice shows, will be the following actions:

1. Take screenshots as confirmation of correspondence with the seller regarding the purchase of the product.

2. Save the card number and name, where the payment for the goods was sent.

3. Contact a specialist of any PrivatBank branch with these data and explain the situation.

Next, the bank calls all the people using the phone numbers that made the payment to the seller's card. If at least one subscriber confirms that he is also a victim of fraud, a case is opened at the bank. The fraudster is given 5-7 days to return the funds to you. If the actions are not performed, a case will be opened against the seller under Article 190 of the Criminal Code of Ukraine. He will be obliged to return funds from 2,000 to 3,000 thousand tax-free minimum incomes of citizens.