Consumer Rights

Please clarify the requirements for consumers.

I purchased an iPhone 17 on installments. Do I have the right to return the product within a certain period or exchange it for another one if it doesn't fit?

I paid for the goods as an individual entrepreneur, but I did not receive it and I do not have any ...

I paid for the goods from a sole proprietorship, but I have not received it and have not received any response. What should I do to protect my consumer rights in this situation?

Compensation for injury from poorly cleaned cafe floor

I slipped and fell on a wet floor at a cafe. The floor had been recently cleaned but was still very slippery. I sustained an injury to my back. Can I claim compensation for my injury?

Is it legal to disconnect from utility services for non-payment?

Fraudsters at OLH

She became a victim of fraud through OLH. The money was transferred to the card, the product is not available, the seller does not contact. Which law is on my side?

Protection of consumer rights

The product passport and warranty card are lost, but the purchase receipt is available. Is it possible to count on the exchange of the purchased goods according to Part 1 of Art. 9 "Consumer rights when purchasing goods of appropriate quality" of the Law of Ukraine "On the Protection of Consumer Rights"? The period of 14 days has not yet passed, the condition of the goods satisfies Art. 9 of this Law.

I bought several perfumes in an online store, a considerable amount, payment...

online. The ones I ordered did not arrive at all. The store does not get in touch, they do not respond to SMS either. What shall I do?

What documents must be submitted to conclude a contract with Oblgaz?

When buying meat or fish by weight in a supermarket, should the buyer...

...pay for the package in which the seller packs the goods?

Do IDPs have to pay for gas delivery in abandoned housing?

Of course, no one uses gas there, but the payments are "divided" into payments throughout the year and do not depend on the volume consumed.