How can you stop illegal actions of collectors?

A complaint against the actions of collectors is submitted to the NBU.

In order to record violations of collectors, it is necessary to record several conversations or save their messages.

Further, depending on the situation:

1. If collectors (or MFIs) call a relative or friends, it is necessary to send a request to the collectors to exclude the phone number from their databases. After that, send a complaint to the National Bank of Ukraine and the Commissioner for Human Rights with a request to conduct an appropriate inspection.

2. If the collectors violate the rights of the borrower (do not provide information, the amount of the debt, blackmail, etc.), send a complaint with evidence to the NBU.

In addition, if the collectors threaten you, demand the return of the debt (in violation of the requirements of the Law), then you can contact the police with a statement about the commission of a criminal offense under the following articles:

• Art. 129 "Threat to kill";

• Article 182 "Violation of privacy";

• Article 189 "Extortion" - a demand to hand over property or to commit acts of a property nature with threats of violence against the victim or his close relatives, or damage to property, etc.;

• Article 353 "Arbitrary assignment of authority or title of an official";

• Art. 355 "Compulsion to perform civil legal obligations with the threat of violence against the victim or his close relatives in the absence of signs of extortion";

• Art. 356 "Self-rule" - arbitrary, contrary to the procedure established by law, the commission of any actions, the legality of which is disputed by an individual citizen, if such actions caused significant damage to the interests of the citizen.