Is it possible to return the product if the receipt has not been saved?

According to Art. 9 of the Law of Ukraine "On the Protection of Consumer Rights", the exchange of goods of appropriate quality is carried out if the settlement document issued to the consumer together with the sold goods is preserved. The presence of the receipt is the basis for exchanging or returning the product and proof that you purchased the product in this particular store. But even if you do not take receipts or the receipt for the last purchase has not been saved, you can still return the product to the store.

To do this, write a statement to receive a copy of the goods receipt in the name of the store director. Stores that use cash registers are required to keep tapes with data on the sale of goods for 3 years. If it was not possible to agree with the administration or the receipt could not be found, you can request a recording from the surveillance cameras. And present it as evidence in court.