Please tell me, I encountered such a problem...when crossing...?

Ukrainian border, it turned out that she accidentally took an internal passport! They refused to cross the border and gave an official document with a refusal! What does this document mean? Can I try to pass control in a day or two already with a foreign passport? Could there be any problems? And can I be denied crossing with a foreign one again, since the database contains the data of the domestic passport and the denial document?