In order to transfer a pension to a new pension account, you do not need to go anywhere except to a new bank. Just open a new account and get a card on which you will receive your pension in the future.
To become a PrivatBank client of the bank and start receiving a pension on a pension card, you need to visit the branch and submit an application for pension transfer. Now open a pension card and an account to which this pension will be credited in the future. It is not necessary to visit the bank where you receive your pension now.
The employee of the bank will independently transfer your application for the transfer of pension to the bodies of the Fund.