They do not give IDP status

We have such a situation. We have a place of residence in Zaporizhzhia. But for 15 years we lived in a village near Energodar. on ownership. Our area has been under occupation since March 4, 2022. We left in September 2022, leaving all our property there. When we applied to the social service, we were denied the status of IDPs. They asked for a certificate from the village council that we lived there. Documents about payment for the land, personal accounts are in the phone, there are documents about applying to the clinic. There are documents for real estate. We left through roadblocks where we were fixed. What confirmations are needed for the status of IDPs?