Liability for a damaged parcel in an online purchase

When receiving a parcel at a delivery service branch or from a courier, you should carefully inspect the packaging. Pay attention to: torn or crumpled corners of the box; damaged packaging; absence of factory seals; signs of re-opening or re-taping.If there is suspicion of damage, do not sign the receipt documents. Before doing so, be sure to take photo or video evidence of the packaging from different angles, record the date of receipt and the waybill number.If damage is found, it is necessary to draw up an act of damage together with an employee of the postal or courier service. The document must specify: the nature and description of the damage; the condition of the packaging; the shipment number; the date and signature (mark) of the delivery service employee.This act is key evidence for further appeals.If the goods were damaged before shipment or improperly packaged, the consumer should contact the seller or the marketplace's support service. The appeal must:1. specify the order number;2. describe the problem;3. add photo and/or video evidence;4. attach the act of damage (if available).In such a case, the consumer has the right to a refund, exchange of goods, or compensation.If the damage occurred due to improper transportation, the delivery service is responsible. In this case, you need to submit a written or electronic complaint directly to the carrier, attaching: photo and video confirmation; copies of receipts; clearly formulated demands (e.g., compensation for damages).