Violation of language law

Refusal to serve a consumer in the state language is a violation of the law.

If a consumer requests service in the state language and is refused, they can contact the administrator or a senior management official with a request to rectify the situation.

The consumer can also file a complaint with the Commissioner for the Protection of the State Language. You can submit a complaint to the Commissioner at the postal address - 01001, Kyiv, Muzeyny Lane, 12, by email at skarha@mova-ombudsman.gov.ua or by filling out the form on the Commissioner's website: mova-ombudsman.gov.ua.

A written complaint must be signed by the applicant and dated. An electronic complaint must also include an email address to which the applicant can be sent a response, or information about other means of communication with him. A signature is not required when sending an electronic appeal. Complaints are submitted to the Commissioner within six months from the date the applicant discovered the violation.