I bought several perfumes in an online store, a considerable amount, payment...

12.12.2023 11:10 • Question

online. The ones I ordered did not arrive at all. The store does not get in touch, they do not respond to SMS either. What shall I do?

1 Answers

Lorina Fedan

Answer provided 12.12.2023 11:11

You need to write a complaint to your territorial authority regarding the protection of consumer rights, be guided by the Law of Ukraine "On the Protection of Consumer Rights", because you have the right to return the product for an exchange or return your money.

The answer is informational and does not replace a full legal consultation. For a detailed analysis of your situation, contact a lawyer directly.