I am a refugee and I am 1000 km from my place of residence

I dealt with the issue of calculating the debt for communal services because I do not live at home. I sent IDP certificates for all family members, certificates that the children go to school according to the actual place of stay, and an act that indicates from what moment and until now we are really at the address indicated in the IDP certificate. Should communal institutions demand that I come in person and take a certificate from the place of residence that I really don't live there?