Do they have to provide me with the contract and calculations of my loan payment and how the debt was calculated. So how did I lose my documents during martial law and do not remember how much was paid?
Answer provided 24.07.2023 09:30
YES, you must provide the contract and all debt calculations.
According to Part 3 of Art. 25 of the Law of Ukraine "On Consumer Credit", the collection company at the request of the consumer, his relatives, representative, heir, guarantor or property guarantor must, within five working days after the first interaction when settling the overdue debt, provide documents confirming the information specified in part two of this article (including a detailed calculation of the overdue debt and all other payments for each payment period and their basis accrual), in person or by sending a letter to the address (electronic or postal) of such a person, or in another way determined by the consumer credit agreement.
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